AI Chatbots That Answer From Your Own Content
A good assistant answers common questions quickly and accurately, and knows when to pass the conversation to a person. We build website and customer-service assistants grounded in your own information, with clear limits and a proper handover.
- Doing this since 2007
- International campaigns
- Your accounts, your data
What could your business stop doing by hand?
Sound familiar?
If any of these describe your business, you’re probably leaving customers on the table - and it’s fixable.
- The same customer questions arrive again and again.
- Enquiries outside office hours go unanswered until morning.
- An old chatbot frustrated visitors with scripted dead ends.
- You worry an AI bot will make things up about your business.
How we approach AI Chatbots & Assistants.
AI assistants can invent answers when they lack information, so the real work is in the grounding. We connect the assistant to approved content such as your service pages, policies and FAQs, instruct it to stay within that material, and set clear rules for when it should hand over to a person. We test it with real questions before launch and review conversations afterwards to improve it.
- Faster answers for visitors
- Fewer repeat questions for staff
- Enquiries captured out of hours
- Accurate, on-brand responses
What’s included in AI Chatbots & Assistants.
Content grounding
Answers drawn from your approved pages, policies and FAQs.
Clear boundaries
Instructions on what it will and will not discuss.
Human handover
Escalation to email, phone, WhatsApp or live chat.
Lead capture
Collects enquiry details and passes them to your team.
Testing before launch
Checked against real and awkward questions.
Monitoring & updates
Conversation reviews and content refreshed over time.
A clear process, from first call to measurable results.
Understand
How you work today and where time is lost.
Identify
The tasks where AI can genuinely help.
Choose
Tools selected for fit, cost, privacy and ease of use.
Pilot
A small, safe trial on real work.
Implement
Set-up, integrations and guidelines put in place.
Train
Hands-on training for you and your team.
Support
Ongoing help as tools and needs change.
We’ve been adapting alongside the internet since 2007.
Online since 2007
We have worked through every major search and platform shift since 2007 - and kept clients growing through them.
International campaigns
Campaigns for businesses across North America, Europe, the Middle East, Australia and Asia.
Technical + creative
SEO specialists, developers, writers, designers and analysts under one roof.
Long-term relationships
Many clients start with one service and stay for years as the work expands.
Real clients. Their words.
Thank you for your SEO service! We’re extremely satisfied with the results; the amount of visitors has tripled - and is still increasing - as well as our revenues!
Your website should do more than look good.
It should bring you business. Let’s talk about how.
Experienced specialists from $30 an hour. Or a fixed price.
Most of our specialists work at $30 an hour, less than half the $75 to $100 an hour most SEO providers charge. Prefer certainty? We also quote fixed prices for defined projects, and every estimate is agreed before work starts.
Comparison: Ahrefs survey of 439 SEO service providers.
AI Chatbots & Assistants questions, answered.
Related services
Will the chatbot make up answers?
Any AI assistant can make mistakes. We reduce the risk by grounding it in your own content, telling it to say when it does not know, and routing uncertain or sensitive questions to a person. Regular reviews help catch and fix problems.
Can it hand conversations over to our team?
Yes. We set up a handover to the channel that suits you, such as email, a contact form, WhatsApp or a live chat tool, and pass along the conversation so the customer does not have to repeat themselves.
What about customer privacy?
We tell visitors they are talking to an AI assistant, limit the personal data it collects, review the provider’s data terms and update your privacy notice where needed.
Can it be used internally rather than on our website?
Yes. An internal assistant can help staff find answers in policies, guides and procedures, with access limited to the right people.
Give visitors quick, accurate answers, and a person when they need one.
Tell us a little about your business. A specialist - not a salesperson - will come back to you within one business day.